Changing Outcomes is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data.
Our website address is: www.changing-outcomes.co.uk
- Who We Are
Changing Outcomes (“we”, “our”, “us”) provides consultancy services aiming to improve the outcomes for organisations within the social care sector. As the operator of this website, we act as the Data Controller for the information we collect from you.
If you have any questions about this Privacy Policy or how your information is used, you can contact us at:
Email: shallam@changing-outcomes.co.uk
- Information We Collect
We may collect and process the following types of personal information:
Information you provide directly
- Your name
- Email address
- Telephone number
- Organisation
- Any message or information you submit through our contact forms
- Information provided when registering interest in services, training, or support
- Any documents you submit to us voluntarily
- Information relating to referrals, assessments, or enquiries about our services
Information collected automatically
When you visit our website, we may collect technical data such as:
- IP address
- Browser type and version
- Device information
- Date, time, and duration of visits
- Pages viewed
- Cookies (see Section 9 below)
Sensitive data
We do not routinely collect special category information unless:
- You voluntarily provide it as part of a service enquiry; or
- It is necessary to deliver contracted services; or
- It is required by law.
Where we do process sensitive information, we will always obtain your explicit consent or rely on an applicable legal basis permitted under the UK GDPR.
- How We Use Your Information
We only use your personal information when it is lawful to do so. This includes:
- Responding to your enquiries
- Providing information about our services
- Managing bookings, referrals, or service requests
- Maintaining administrative records
- Improving our website and service delivery
- Sending updates where you have opted in to receive them
- Complying with legal, regulatory, or safeguarding requirements
We never sell or rent your data.
We only share information when it is absolutely necessary (see Section 5).
- Lawful Basis for Processing
Under the UK GDPR, we rely on one or more of the following lawful bases:
- Consent – when you agree to us using your data (e.g., newsletter sign-up).
- Contract – when processing is necessary to fulfil a contractual agreement or service.
- Legal obligation – where we must comply with UK law.
- Vital interests – where processing is required to protect someone’s safety.
- Legitimate interests – where the processing is necessary for our operational activities and does not override your rights.
- Sharing Your Information
We may share your personal data with:
- Trusted third-party service providers (e.g., website hosting, email systems)
- Regulatory bodies, safeguarding teams, or law-enforcement agencies (where legally required)
- Professional advisers, insurers, or auditors
- Partner organisations where you have given explicit consent
- [If applicable] Local authorities, educational institutions, or referring professionals
All third parties are required to handle your information securely and in accordance with UK GDPR. They cannot use your data for their own purposes.
- Data Security
We take your data security seriously. Your information is protected through:
- Secure servers
- Restricted access to authorised personnel only
- Routine security monitoring
While no system is completely secure, we continually review our measures to ensure your data remains protected.
- Data Retention
We only keep your personal information for as long as necessary for the purpose it was collected. Retention periods vary depending on:
- Legal requirements
- Contractual obligations
- The nature of the information
When data is no longer needed, we securely delete or anonymise it.
- Your Rights
Under UK GDPR, you have the following rights:
- Right to access – request a copy of your data
- Right to rectification – correct inaccurate information
- Right to erasure – request deletion of your data
- Right to restrict processing
- Right to object – including to marketing
- Right to data portability
- Right not to be subject to automated decision-making
To exercise these rights, contact us at:
Email: shallam@changing-outcomes.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled:
www.ico.org.uk
- Cookies
Our website may use cookies to improve functionality and user experience. Cookies help us:
- Analyse site traffic
- Improve website performance
- Remember your preferences
We provide a cookie banner/tool where you can accept, reject, or manage cookies.
You can also change your browser settings to block cookies at any time.
For more information, please see our Cookie Policy (if applicable).
- External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies before providing any personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We recommend you review this page periodically.
- Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, you can contact us at:
Changing Outcomes
Website: www.changing-outcomes.co.uk
Email: shallam@changing-outcomes.co.uk
Telephone: 01225 667283
